HVAC/Plumbing jobs in Fargo, ND | FargoHelpWanted.com

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Customer Service Representative#123217835

Laney's Inc.

Join our Great Team!

Are you polite and energetic? Do you have great phone skills? Are you committed to providing world class customer service? Can you work nights and weekends? If so, Laney’s has a great opportunity for you! As a Customer Service Representative (CSR) you will work as part of a dynamic and passionate team booking service appointments and promoting customer service and satisfaction. This position will work hours between 9:00 am and 6:00 pm. Laney’s provides excellent compensation and benefits, and we pride ourselves on providing a secure and safe work environment that is positive and rewarding to our employees. If you are interested in this position, please complete your application online.

Responsibilities

Convert incoming customer calls into booked service appointments
Deliver call scripts with an authentic cadence: be clear, compelling, and personable
Respond to customer requests, resolving issues, and promoting the brand
Be professional and establish customer rapport, encouraging repeat business
Maintain and update customer database with complete and accurate information

Requirements

Proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
Ability to build trust and demonstrate empathy
Engaging personality that blends well with a fast-paced, goal-driven environment
Competitive individual contributor who also loves to win as a team
Highly motivated, flexible and great attitude on life
CHECK OUT OUR COMPANY AT: www.laneysinc.com

Full Time
Immediately
55 South 27th Street, Fargo, ND 58104
5/14/24

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